ServiceCore — the service-management app behind Transilvania Service

The challenge

Transilvania Service repairs appliances under warranty for major manufacturers and for paying customers. Every job touched several systems: the manufacturer portal, the ERP for parts, a fiscal printer for receipts, and email or phone to keep customers informed. Status updates, parts and warranty reports were entered more than once, and nobody had a single view of a repair.

What we built

• Online booking and public repair tracking on transilvaniaservice.ro, connected to ServiceCore through an API
• Digital check-in with photos, condition checklist and customer signature
• Technician diagnosis with defect, symptom and IRIS repair codes, plus a price-quote flow the customer approves
• Dispatcher dashboard, visit calendar and a daily view for each technician
• Parts ordering, receipts, stock and transfers synced with Business Central — including automatic rollback of reversed receipts
• Two-way sync with Samsung I-GSPN: service orders, status changes and parts used are reported automatically
• Warranty claims to manufacturers, subcontractor commissions and labour and transport price lists per brand
• Invoices and fiscal receipts printed on Datecs printers through a dedicated Windows helper app
• Automatic email and SMS updates at every step, ANAF company lookup and stock and technician performance reports

The result

• One system from online booking to fiscal receipt
• Manufacturer reporting without double data entry
• Customers informed automatically at every step of the repair