raao

Custom software & integrations

Software that fits your operations — not the other way around

When off-the-shelf tools force your team into spreadsheets and copy-paste, we build the system that connects everything: CRM, service management, ERP and your suppliers.

Book a discovery callSee our work
  • Since 2012
  • Cluj-Napoca, Romania
xcrm · Business Central
Lead18412k RON
Qualified11286k RON
Proposal7198k RON
Negotiation4121k RON
Won9264k RON
CodeOpportunityEUR
OPP-2481Hotel lobby furniture48.200
OPP-2479Showroom fit-out31.750
OPP-2476Staff canteen equipment22.400
OPP-2470Apartment interiors12.900
“Which quotes over €20k expire this week?”BC API
Illustrative interface · sample data

01What we build

Systems that remove manual work

01

CRM & sales pipelines

Leads from ads and your website, opportunities, quotes, contracts and projects in one place — connected to your ERP.

02

Service management

Service orders, technician visits, warranty rules, parts stock, invoicing and manufacturer portals in one workflow.

03

ERP integrations

Two-way sync with any ERP that has an API — Business Central, SAP, Priority, WizRom, SmartBill and more — for products, stock, orders, invoices and shipments.

04

Internal tools & portals

Dashboards, B2B portals, sales-agent apps and back-office tools your team actually enjoys using.

05

AI & automation

AI agents over your data, document and price-list extraction, automatic translations and lifecycle emails.

06

Reporting

Marketing and sales reporting that pulls GA4, Google Ads, Meta and TikTok data into one view.

02Microsoft Business Central

Extend Business Central with the CRM and operations it’s missing

We build on top of the Business Central API: your team works in a fast, focused web app while every customer, quote, order and invoice stays in sync with the ERP.

ERP

Business Central

Customers · Items · Orders · Invoices

Two-way API sync

Raao

CRM & operations app

Pipeline · Quotes · Projects

Notifications · email · documents

Your team

Microsoft 365

Teams · Outlook · SharePoint

CRM & pipeline

Leads, opportunities and Meta Lead Ads, with stages, owners and forecasts.

Quotes with versions

Quotes built from live BC items and prices, sent from Outlook and converted to orders.

Projects & jobs

Projects, tasks, budgets and time registration posted to BC jobs.

Sales & purchasing

Orders, shipments, transfer orders, purchase invoices and vendor statements.

Microsoft 365 & Teams

Project workspaces in Teams with SharePoint files and Planner tasks, plus a shared Outlook mailbox.

AI agent

Ask questions about your ERP data in plain language — answers come from the BC API.

03Service management

ServiceCore: a repair business, run from one app

Built for Transilvania Service, an authorised appliance service centre: online bookings, check-in, diagnosis, parts, manufacturer warranty claims, invoicing and fiscal receipts in a single workflow.

  • Online booking and repair tracking for customers
  • Manufacturer portals such as Samsung I-GSPN
  • ANAF e-Invoicing and Datecs fiscal printers
  • SMS and email updates at every step
  • OCR for invoices and warranty documents
  • Synced with Business Central
ServiceCore

Repair #24817

Washing machine · in warranty

Ready for pickup
  1. Received
  2. Diagnosed
  3. Parts
  4. Repaired
  5. Delivered
Manufacturer portale-Invoice (ANAF)Fiscal receipt
Pickup booked online · Thu, 10:30
Illustrative interface · sample data

04Integrations

If it has an API, we can connect it

These are the systems our clients use most across Romania, Hungary and the rest of Europe. Don’t see yours? If it has an API, we can integrate it.

Sales channels

  • Online store
  • eMAG
  • Amazon
  • Kaufland
  • Allegro
  • bol.com

Marketing & Google

  • Merchant Center
  • Google Ads
  • GA4
  • Meta
  • Mailchimp
  • NewsMAN

Communication & AI

  • Microsoft Teams
  • Outlook
  • WhatsApp
  • Claude
  • OpenAI
  • Gemini

Store · CRM · operations

Your platform

  • Products
  • Stock
  • Prices
  • Orders
  • Customers
  • Invoices

ERP & invoicing

  • Business Central
  • SAP
  • Priority
  • WizRom
  • SmartBill
  • Odoo

Payments

  • Stripe
  • Netopia
  • PayU
  • EuPlatesc
  • Adyen
  • Klarna

Shipping & product data

  • PostisGate
  • Sameday
  • FAN Courier
  • Sendcloud
  • DHL
  • EPREL

ERP & accounting

  • Microsoft Dynamics 365 Business Central
  • SAP Business One
  • Priority
  • WizRom
  • Odoo
  • Exact Online
  • Xero
  • Sage
  • QuickBooks
  • DATEV
  • Lexware Office
  • sevDesk
  • JTL-Wawi
  • Plentymarkets
  • AFAS

Invoicing & e-invoicing

  • SmartBill
  • Oblio
  • FGO
  • ANAF e-Factura
  • Számlázz.hu
  • Billingo
  • Fatture in Cloud
  • Aruba (SDI)
  • Moneybird
  • e-conomic

Payments

  • Stripe
  • Adyen
  • Mollie
  • Klarna
  • PayPal
  • Netopia
  • PayU
  • EuPlatesc
  • BT iPay
  • Nexi
  • Satispay
  • Scalapay
  • SumUp

Shipping & fulfilment

  • PostisGate
  • Sameday
  • FAN Courier
  • Cargus
  • Sendcloud
  • ShipStation
  • DHL
  • PostNL
  • GLS
  • Royal Mail
  • Packlink
  • Shippo

Marketplaces

  • eMAG
  • Amazon
  • Kaufland
  • Allegro
  • Trendyol
  • bol.com
  • OTTO Market
  • Zalando
  • Cdiscount
  • ePRICE
  • Leroy Merlin
  • ManoMano
  • Etsy
  • eBay
  • Fruugo

Google

  • Merchant Center
  • Google Ads
  • GA4
  • Search Console
  • Business Profile
  • Maps & Places
  • Google Workspace
  • Gemini

Microsoft & communication

  • Microsoft Teams
  • Outlook & Exchange
  • SharePoint
  • Microsoft Bookings
  • Power Automate
  • WhatsApp Business
  • Slack

AI

  • Claude (Anthropic)
  • OpenAI
  • Google Gemini
  • Mistral AI
  • Azure OpenAI
  • DeepL

Marketing, CRM & reviews

  • Mailchimp
  • NewsMAN
  • Klaviyo
  • Brevo
  • CleverReach
  • HubSpot
  • Salesforce
  • Pipedrive
  • Meta
  • TikTok
  • Trustpilot
  • Trusted Shops

Product data

  • EPREL
  • Akeneo
  • Channable
  • Productsup
  • Árukereső / Compari feeds
  • idealo

Built for Romania, Hungary, Germany, the Netherlands, Italy and the United Kingdom — and anywhere else you sell.

Some platforms (e.g. Zalando, DATEV, Sameday) require a partner or courier contract — we handle the onboarding with you.

05AI integration

AI that works inside your processes

We integrate Claude, OpenAI, Gemini and Mistral models where they save real time — connected to your own data, with access controls and human review.

AI agents over your ERP

Ask about stock, quotes or overdue invoices in plain language; answers come from live data.

Documents and OCR

Read invoices, delivery notes, supplier price lists and warranty documents automatically.

Product content

Descriptions, attributes, translations and SEO texts generated and reviewed in bulk.

Customer support

Assistants that answer order, delivery and product questions on WhatsApp, chat or email.

Claude · OpenAI · Gemini · Mistral · Azure OpenAI · DeepL

Software work

Platforms we have built

View all work
ServiceCore

Repair #24817

Washing machine · in warranty

Ready for pickup
  1. Received
  2. Diagnosed
  3. Parts
  4. Repaired
  5. Delivered
Manufacturer portale-Invoice (ANAF)Fiscal receipt
Pickup booked online · Thu, 10:30
Illustrative interface · sample data
Transilvania ServiceCustom software

ServiceCore — the service-management app behind Transilvania Service

ServiceCore runs Transilvania Service end to end: online booking, check-in, diagnosis, parts, warranty claims and invoicing — connected to Samsung’s service portal, the ERP and fiscal printers.

admin modules
69
integrated systems
7
Read the case study
xcrm · Business Central
Lead18412k RON
Qualified11286k RON
Proposal7198k RON
CodeOpportunityEUR
OPP-2481Hotel lobby furniture48.200
OPP-2479Showroom fit-out31.750
OPP-2476Staff canteen equipment22.400
MKTGROUPCustom software

A CRM and ERP hub for a multi-company retail group

An internal CRM that sits on top of the group’s ERP and connects sales, marketing, purchasing and the group’s online shops.

connected systems
9
hub for the whole group
1
Read the case study

Our approach

Low risk, step by step

01

Paid discovery workshop

We map your processes and systems and deliver a specification, architecture and fixed quote — yours to keep.

02

Phased delivery

The first usable module goes live in weeks, not months. Each phase is priced and approved separately.

03

Safe rollout

New integrations start in observe mode alongside your current tools before they take over.

Custom software & integrations

CRM, service management, internal tools and ERP integrations — delivered in phases.

  • Process and systems mapping
  • Written specification and architecture
  • Fixed quote per phase
  • Integrations with ERP, suppliers and payments
Discovery workshop
Custom quote
First phase build
Custom quote
Book a discovery call

Prices in EUR, excluding VAT.

Related guides

All articles

Custom software questions

Tell us which process is costing you the most time

In a 30-minute call we will sketch how it could be automated and what a first phase would look like.

Prefer writing? Send us a brief
  • 30 minutes, video call, no obligation
  • Talk directly with the engineers who would build it
  • Honest view on scope, timeline and budget
Open the booking page in a new tab

The calendar is provided by Microsoft Bookings, which may set its own cookies.

Free 30-min discovery call